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    FREQUENTLY ASKED QUESTIONS
    You can find below the answers to the most frequently asked questions about buying, selling, or delivery. If there is anything else you would like to ask, feel free to contact us. We are here to help!
    Top Questions
    WHAT IS AUTO TRUCK GROUP LLC CONSIGNMENT?
    AUTO TRUCK GROUP LLC Consignment is a service provided by AUTO TRUCK GROUP LLC where we sell the seller's item in our location while the seller retains ownership of the items. In simple terms, it means "we sell it on your behalf."
    As an online consignment service, AUTO TRUCK GROUP LLC specializes in selling used items, boats, RVs, and other items for private sellers and dealers. Our goal is to make the selling process easy and hassle-free for sellers, while also providing a safe and secure environment for buyers to make their purchases. We understand that personalized attention, reliability, and expert skills are crucial in the consignment business. That's why we strive to provide exceptional service to our customers, whether they are individuals, businesses, or fundraising organizations.
    Our mission is to offer a safe and reliable service in a time where many transactions are becoming automated and impersonal. At AUTO TRUCK GROUP LLC, we believe in the value of genuine human interaction and aim to create a positive experience for both sellers and buyers.
    In essence, "Safe Service" is the foundation of our business formula, and we are dedicated to delivering top-notch service to all our customers throughout the consignment process.
    To buy from AUTO TRUCK GROUP LLC, follow these steps:
    1. Register: Go to ./register_trans.html and register as a Buyer to initiate the transaction.
    2. Seller Approval: AUTO TRUCK GROUP LLC will send an email to the Seller, requesting their approval for the transaction.
    3. Invoice: Once approved, AUTO TRUCK GROUP LLC will send an invoice to the Buyer with the payment details.
    4. Payment: The Buyer must follow the instructions in the invoice to make and confirm the payment with AUTO TRUCK GROUP LLC.
    5. Delivery: After payment approval, AUTO TRUCK GROUP LLC will arrange delivery of the item to the Buyer.
    6. Delivery Inspection: The Buyer will go through a Delivery Inspection, which will be supervised by an AUTO TRUCK GROUP LLC representative.
    7. 7-Day Money Back Guarantee: The Buyer has 7 days to review and approve or return the item.
    8. Payment to Seller: If the item is authorized by the Buyer, AUTO TRUCK GROUP LLC will send the payment to the Seller.
    9. Return Process: In case of a return, the Seller is responsible for any delivery costs, and the Buyer will receive a full refund within 48 hours.
    Return Process: In case of a return, the Seller is responsible for any delivery costs, and the Buyer will receive a full refund within 48 hours.
    Shoppers who choose AUTO TRUCK GROUP LLC can discover appealing items at prices generally 15-25% lower than what they would typically pay at conventional retail or dealer outlets. All the products we offer are being sold by their respective owners. When making a purchase through AUTO TRUCK GROUP LLC, you engage in a private transaction with the seller, which we facilitate anonymously, securely, and conveniently.
    The AUTO TRUCK GROUP LLC process offers distinct advantages over dealing directly with a private seller for several reasons:
    1. Diverse Selection - AUTO TRUCK GROUP LLC provides a broad array of items to choose from, streamlining the process compared to coordinating test-drives with multiple sellers in different locations. We ensure the items are of utmost quality by conducting thorough inspections, background checks, professional photography, and detailed listings for each item on sale.
    2. Expertise - Our team comprises mechanics, car enthusiasts, lending specialists, and registration clerks, among others, ready to address any inquiries you may have.
    3. Convenience - Serving as a comprehensive one-stop service, we handle everything from sales to delivery. AUTO TRUCK GROUP LLC offers an efficient avenue to secure items below retail price without the typical associated hassles.
    4. Safety - By exclusively interacting with us, you avoid interactions with strangers, eliminate the risk of missed appointments, and sidestep potentially uncomfortable face-to-face negotiations with the seller. Our platform ensures an anonymous, secure, and comfortable experience.
    Every item under our care is assigned a distinct six-digit inventory number. Within the inventory section, potential buyers can access comprehensive information and images of each item.
    The Transaction ID# (TRN) is a distinct 10-digit number allocated to each transaction. It serves as a tool for Buyers and Sellers to monitor real-time transaction status, track delivery progress, verify payment status, and gain other relevant information. Checking the Transaction Status also grants buyers access to payment instructions.
    Please note that the TRN is exclusively accessible to registered customers who currently have an ongoing transaction.
    AUTO TRUCK GROUP LLC owns and operates its item transporters, trucks, trailers, and has all registration and permits to get the job done. Our single and dual car enclosed carriers will keep your item sheltered from the outside elements in any season. Whether it is raining, snowing, or sunny, we can carefully transport your motorized item(s) exactly where you need it!
    AUTO TRUCK GROUP LLC possesses and operates its own fleet of item transporters, including trucks and trailers, holding all necessary registrations and permits to ensure efficient completion of the task. Our enclosed carriers, designed for both single and dual car transport, guarantee protection from external elements during any season. Be it rain, snow, or sunshine, we are fully equipped to securely transport your motorized item(s) to your specified destination. Whether you require the transfer of a 9m trailer or Camper to our facility or the relocation of a 12m boat from the water to our premises, we have the capability to handle it all. With the appropriate equipment, AUTO TRUCK GROUP LLC is capable of safely hauling, moving, or transporting anythin of up to 20m in length.
    We deliver the items within three to five business days (Depends on the trailer or truck available for your area). Please visit the "DELIVERY" section for more information about the delivery process.
    When purchasing an item, the initial 1.500 miles are complimentary. Subsequently, buyers are billed at a rate of $1,5 per miles, which varies based on the route and the nature of the delivered item. To obtain a delivery quote, kindly get in touch with us.
    In the event that a buyer opts to return the item, the associated expenses for returning the item will be the full responsibility of the seller.
    Certainly. Kindly get in touch with us to coordinate a suitable appointment for item collection at our warehouse.
    We are dedicated to ensuring the satisfaction of our buyers. If you receive an item in a condition that diverges from its depiction on our website or if the seller's description does not align with the actual item, kindly reach out to us to initiate the return process. Please read The 7-Day Money-Back Return Policy.
    Before initiating a return to AUTO TRUCK GROUP LLC, please follow these steps:
    • Check Eligibility. Confirm that the item you intend to return is eligible for a return. You have a window of seven days from the date of your used item's purchase to initiate a return for a complete refund. AUTO TRUCK GROUP LLC emphasizes that our sales personnel will not pressure you to opt for an alternative item during the return process.
    • Inspect for Damage. Examine the item for any new scratches or dents that were not present at the time of your original purchase. A full refund will only be granted if the used item remains in the same condition as it was upon delivery. In other words, if any damage occurred after the purchase, such as backing the item into a pole shortly after acquisition, the money-back guarantee will not be applicable.
    • Item Return Process. If you decide to proceed with the return, ensure you possess the appropriate identification and the documents issued to you on the day of delivery (e.g., Delivery Inspection Report). If the purchase agreement bears another individual's name, the concerned party must be the one requesting the refund. Complete the provided online form, and our representatives will contact you to arrange the item pickup. AUTO TRUCK GROUP LLC processes refunds through Bank Transfer. Once your refund request is submitted, you can anticipate receiving the refund within 2 days.
    We hold a strong commitment to the quality of our products. Each item featured on our platform undergoes thorough scrutiny to ensure its condition and authenticity. We take great care to comprehensively disclose all pertinent details through our product descriptions and images. We kindly request that you examine your purchase immediately upon its delivery. In the event that your satisfaction is not met, please reach out to our Customer Service within seven business days from the receipt of your purchase. Our aim is to facilitate efficient and swift interactions for both our consignors and buyers. As a result, we are unable to accommodate return requests that are initiated beyond the seven-day timeframe. A business day refers to Monday through Friday, excluding holidays. It is imperative that returned items remain in their original condition as they were at the time of delivery.
    Refund requests must be submitted within the Money Back Guarantee period and will be processed within a maximum of 48 hours. The refund procedure will also entail the reversal of the delivery process, with AUTO TRUCK GROUP LLC arranging for item collection at the seller's expense. To initiate the return of an item, kindly adhere to the following guidelines:
  • Timeframe: The item must be returned within seven days from the date of purchase. The returned item should be in the same condition as it was when delivered and should not have been driven for more than an additional 300 miles (applicable only to items with odometers, excluding shipping distances).
  • Quality Assurance: While we believe our items are in exceptional condition, we acknowledge that errors may occur. To provide you with top-notch quality, each pre-owned item undergoes a comprehensive safety inspection before being listed. If any issues arise, we address them at the seller's expense. In the rare instance of oversight, rest assured that our 7-Day Money-Back Guarantee ensures your peace of mind.
  • Satisfaction: We endeavor to match your requirements with the item we sell, but preferences may differ. If you are dissatisfied with your purchase, you have a seven-day window to return the item and receive a full refund. Your satisfaction is our priority.
  • Change of Mind: If you come across a more appealing option, a cheaper alternative, or a different color, your preference is respected. Contact us within seven days to initiate the return process. A full refund will be provided, and the delivery process will be reversed.
  • Refund Process: Refund requests must be submitted within the Money Back Guarantee period and will be processed within a maximum of 48 hours. The refund procedure will also entail the reversal of the delivery process, with AUTO TRUCK GROUP LLC arranging for item collection at the seller's expense.
  • We are committed to facilitating a transparent and customer-focused experience. Your satisfaction and confidence are of utmost importance to us. Should you have further inquiries or require assistance, please don't hesitate to reach out.
    • Orders can be canceled within 24 hours of the purchase date, entitling you to a full refund. If you decide to cancel an order after the initial 24-hour period and prior to delivery, a refund will be processed with a 5% processing fee deducted.
    Once an order is in transit, we will promptly send you an email containing the essential delivery details.
    Additionally, you have the option to track your order by checking your transaction status at any time. The Transaction Progress Bar provides a visual representation of the current stage or step of your transaction, offering insights into its ongoing progress.
    We might be able to accommodate changes to an order, depending on the time elapsed since the order was placed and the nature of the requested change. Please get in touch with us for further information and details regarding this matter.
    Items sold by AUTO TRUCK GROUP LLC are listed by individuals who wish to sell their vehicles privately, avoiding the complexities, time investment, and uncertainties associated with selling on their own. By eliminating conventional intermediaries, AUTO TRUCK GROUP LLC facilitates a mutually beneficial situation where both buyers and sellers can save money.
    When you purchase items directly from the owner, you circumvent customary markups typically imposed by intermediaries, leading to more accurate private party valuations. We offer insights into the market data we employ to assist sellers in pricing their items, empowering you to comprehend the value you're gaining. Our objective is to ensure your confidence in acquiring excellent items at fair prices.
    AUTO TRUCK GROUP LLC is user-friendly and straightforward, providing a seamless experience for buyers at no cost. For sellers, the platform offers cost-effective options.
    No, transaction fees imposed by AUTO TRUCK GROUP LLC are exclusively borne by the seller. We do not have any hidden fees. Please be aware that the responsibility for sales tax rests with the buyer.
    To view the accepted payment methods at AUTO TRUCK GROUP LLC, please click here.
    For all deliveries, a signature is mandatory upon receipt. It is essential that someone be present at the designated address to accept the item and provide a signature. Should you require further assistance regarding your delivery preferences, please don't hesitate to get in touch with us.
    We offer our buyers a discreet purchasing experience, and it is a fundamental policy of AUTO TRUCK GROUP LLC to maintain the confidentiality of all consignor and buyer information. We encourage you to review our Privacy Policy for further details.

    It's important to note that every item in our possession is covered by the 7-Day Money-Back Return Policy. ( Read more )